I explain to clients that our freight bill auditing service is often a roll of the dice. We never know what we're going to find in an audit, nor do we know how quickly we will receive the refund check from their carrier. Most handle our overcharge claims routinely and are prompt in sending the client's refund or explaining why they disagree with our claim. When a carrier does decline a claim, we review it and if we disagree advise why they're mistaken.
I received a check this morning for nearly $7000 for a client for a claim we filed back in February. The customer had sent out some product without a proper description for the goods and mentioned the word "display" on their Bill of Lading. The shipment wasn't a display. It was their main product and merely had some additional corrugated cardboard they called a "wedge" that permitted the item to angle up on the store shelf.
The carrier replied that they had a rule about product shipped in cartons that are for display (much as you might see at a warehouse club). But that's not what these were. The carrier parried back, sending some photos of some of my client's shipments which were such displays. There was only one problem. The photos were not of these shipments, but some other unrelated item. The claim languished until we spoke with our client a few weeks ago and I went over the reasons their carrier was wrong.
Lo and behold, the check arrived in the mail! My client told me he knew about it a week ago, but wanted me to be surprised, and it was a nice one at that. At times, some of our work can be like a chess match and it's fun occasionally to match wits with a carrier and to prevail. This was one of those times.
And we got to send almost $7000 over to our customer, money they had already spent and now has come back to them. We're always looking for new bills to audit, and most of the bills we check are after they've been processed and paid by another outside payment and audit service. Give us a call if you'd like to start receiving refunds back on your freight bills too.
You can read more about our services here: http://www.tscinti.com/
