Many businesses have their freight bills processed and paid by freight payment companies; reviewing the bills for errors, verifying Bill of Lading terms, and providing an accounting of the freight costs for them. Prospective customers often ask us why they should have the bills reviewed again since these processors have done the work already.
I respond that there is a dramatic difference between a pre-audit of the bills and our audit after the bills are paid. The constraints of processing a great volume of bills in a short period of time, necessitated by the limits imposed by carriers for paying bills, leaves little time for gathering information that may show that a bill is incorrect and an overcharge. Sometimes the pre-audit firm hasn't been given updated information that we subsequently receive. That leads to overcharges that have been overlooked because the pre-auditor is unaware of the change. And sometimes, it's just that people are fallible and miss mistakes that are there.
We point out to companies that they have nothing to lose and everything to gain. If the bill has been paid and overcharges exist, that money is rarely coming back without our audit. As we noted in an earlier blog post, money recovered for you goes straight to your bottom line. You know what your profit margins is and that money goes directly to your bottom line.
A carrier representative once asked if computers wouldn't put us out of business. I noted that as long as human beings were pressing the keys, mistakes will be made. And every time I think we have seen every way possible for errors to occur, someone comes up with another one.
Contact us today to learn more about how we can begin recovering overpayments you may have made.
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